Advocacy for residents of long-term care facilities and their loved ones

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Role of the long-term care ombudsman

Oregon’s Office of the Long-Term Care Ombudsman is an independent state agency. It advocates for long-term care facilities’ residents, their families, facility staff and the general public. This free program serves residents in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes.

What do long-term care ombudsmen do?

Certified volunteer ombudsmen respond to residents’ of Oregon’s long-term care facilities issues. These include problems with:

• Resident care
• Medications
• Billing
• Lost property
• Meal quality
• Evictions
• Guardianships
• Dignity and respect
• Care plans
• Other resident-related issues

Ombudsmen are assigned to facilities throughout the state. They research and resolve complaints. Ombudsmen advocate improving residents’ quality of life and care.

How do I contact the Office of the Long-Term Care Ombudsman?

Call 1-800-522-2602 or visit them online.